Service center

💚 Our Service Commitment

At Budbot, we always put customer satisfaction first.
We treat every order and every service request with great care. To make your shopping experience safe and worry-free, we offer the following guarantees:

🌀 14-Day Peace of Mind Guarantee

If you are not satisfied with the product, you may request a return or exchange within 14 days from the date of delivery, as long as the product is in brand-new condition and suitable for resale.

We understand that you may change your mind and want to ensure a secure and confident shopping experience.

🛠 12-Month Quality Warranty

Every Budbot product comes with a 1-year warranty.

We believe that high-quality products should stand the test of time, which is why we provide long-term protection.

💎 Free Replacement for Quality Issues

If the product develops a quality issue not caused by the user during the warranty period, we offer:

• Free replacement
• Or repair

So you can always use your Budbot product with confidence.

📌 Important Information

To ensure a smooth return or exchange process, please:

• Keep the original packaging and all accessories

If the return is not due to a quality issue, the customer is responsible for return shipping costs.

The warranty does not cover:

• Damage caused by the user
• Improper use
• Unauthorized disassembly or modification

💬 We’re Here to Help

Whether you have questions about your Budbot product, return requests, or suggestions, we’re always happy to hear from you.

✉️ Contact Us

Support Email:
support@budbotcam.com

We typically respond within 48 hours.

⏱️ Support Hours

Monday – Friday
09:00 – 18:00 (EST)

If you contact us over the weekend, we will usually respond on the next business day.

💡 Tips

To help us resolve your issue faster, please include in your email:

• Your order number
• A brief description of the issue

For product defects or damage, please attach clear photos so we can assist you as quickly as possible.