General Terms and Conditions
Introduction
Before using our services, please read and understand our terms and conditions, especially those marked in bold/bold underlined text. Read carefully and ensure full understanding before using our products and services. By continuing to use our products and services, you agree to our terms and conditions. Please note that we may regularly review our terms and conditions, and related actions may be amended accordingly. Please visit this page regularly to ensure you are always aware of and understand the latest version of the terms and conditions.
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
Consumer: The natural person who is not acting within the scope of their professional or business activity and who enters into a distance contract with the trader.
Day: Calendar day.
Ongoing agreement: A distance contract concerning a series of products and/or services, where delivery and/or purchase obligations are spread over time.
Durable medium: Any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: The consumer's ability to withdraw from the distance contract within the cooling-off period.
Trader: The natural or legal person who offers products and/or services at a distance to consumers.
Distance contract: An agreement concluded within the framework of a system organized by the trader for the distance sale of products and/or services, where exclusively one or more techniques for distance communication are used up to and including the conclusion of the agreement.
Technique for distance communication: Means that can be used to conclude an agreement without the consumer and trader being physically present at the same location.
General terms and conditions: These general terms and conditions of the trader.
Article 2 – Identity of the Trader
Company Name: GL ADVISORY CO., LIMITED
Registration Number: 75049358
Company Address: LAT 1512,15/F, LUCKY CENTRE, NO.165-171 WAN CHAI ROAD, WANCHAI, HONG KONG
Customer Service Email: support@budbotcam.com
Article 3 – Applicability
These general terms and conditions apply to every offer from the trader and to every distance contract and order concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, that the general terms and conditions can be inspected at the trader's premises and that they will be sent free of charge as soon as possible upon the consumer's request.
If the distance contract is concluded electronically, and notwithstanding the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in a way that allows the consumer to easily store them on a durable medium. If this is not reasonably possible, it shall be indicated before the agreement is concluded where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise upon the consumer's request.
If specific product or service terms apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy. In the event of a conflict between general terms and conditions, the consumer may always invoke the provision that is most favorable to them.
If any provision of these general terms and conditions is wholly or partially invalid or annulled, the remaining provisions of the agreement and these terms remain in force, and the invalid provision will be replaced by mutual agreement with a provision that comes as close as possible to the original intent.
Situations not regulated by these general terms and conditions must be assessed "in accordance with the spirit" of these terms.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms must be interpreted "in accordance with the spirit" of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The trader reserves the right to change or adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. Images used by the trader are truthful representations of the products and/or services. Obvious errors or inaccuracies in the offer do not bind the trader.
All images and specifications in the offer are indicative only and do not give right to compensation or dissolution of the agreement.
Product images are truthful representations of the products offered. The trader cannot guarantee that displayed colors exactly match the product's actual colors.
Each offer contains clear information about the rights and obligations associated with accepting the offer, including:
a. Price (excluding customs clearance and import VAT, which is the customer's responsibility and risk).
b. Shipping costs.
c. The method for concluding the agreement and necessary actions.
d. Whether the right of withdrawal applies.
e. Payment, delivery, and performance methods.
f. The period for accepting the offer or the period during which the trader guarantees the price.
g. Communication costs if costs for distance communication technology are calculated at a rate other than the basic rate.
h. How the agreement will be archived and how the consumer can access it.
i. How the consumer can check and correct their information before concluding the agreement.
j. Languages available for concluding the agreement (other than Dutch).
k. Codes of conduct the trader follows and how the consumer can access them electronically.
l. The minimum duration of a distance contract for long-term contracts.
m. Optional: Available sizes, colors, and material types.
Article 5 – The Agreement
The agreement is concluded at the time the consumer accepts the offer and fulfills the specified conditions.
If the consumer accepts the offer electronically, the trader will immediately confirm receipt of the acceptance electronically. Until this confirmation is received, the consumer may withdraw from the agreement.
For electronic agreements, the trader will take appropriate technical and organizational measures to secure data transfer and ensure a secure web environment. For electronic payments, adequate security measures will be taken.
The trader may, within the framework of the law, verify the consumer's ability to fulfill payment obligations and other factors relevant to responsibly entering into the agreement. If the trader has reasonable grounds to refuse the agreement, they may decline the order or attach special conditions to it.
The trader will provide the following information to the consumer in writing or via a durable medium:
a. The trader's address for complaints.
b. The conditions and method for exercising the right of withdrawal, or a clear statement that the right of withdrawal is excluded.
c. Warranty and after-sales service information.
d. Information according to Article 4(3), if not already provided.
e. Requirements for terminating agreements lasting longer than one year or agreements of indefinite duration.
f. For ongoing agreements, the above applies only to the first delivery.
All agreements are subject to product availability.
Article 6 – Right of Withdrawal
For product purchases, the consumer may withdraw from the agreement without giving reasons within 14 days. This period begins on the day after the day the consumer, or a third party designated by the consumer who is not the carrier, takes physical possession of the product.
During the cooling-off period, the consumer must handle the product and packaging with care. Unpacking or use must be limited to what is necessary to establish the nature, characteristics, and function of the product. Upon withdrawal, the consumer must return the product with all accessories, in original condition and original packaging, according to the trader's instructions.
To exercise the right of withdrawal, the consumer must notify the trader within 14 days of receiving the product. Notification must be made in writing (e.g., email). The product must be returned within 14 days of the notification, with proof of return (e.g., tracking of shipment).
If the consumer fails to notify or return the product within the specified time periods, the purchase is final.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are borne by the consumer.
The trader will refund payments as soon as possible, but no later than 14 days after exercising the right of withdrawal, provided the product has been returned or proof of return has been provided.
Article 8 – Exclusion of Right of Withdrawal
The trader may exclude the right of withdrawal for products/services specified in paragraphs 2 and 3, provided this is clearly stated in the offer before the agreement is concluded.
Exclusion applies to products that:
a. are manufactured according to the consumer's specifications or otherwise have acquired a clear personal character.
b. are perishable or age quickly.
c. are sealed hygiene products, audio or video recordings, or software where the seal has been broken after delivery.
d. are newspapers, periodicals, or magazines, except for subscription agreements for such publications.
e. are subject to price fluctuations on the financial market that the trader cannot influence.
Exclusion applies to services:
a. concerning accommodation, transport, car rental, catering, or leisure activities where the agreement specifies a specific date or period for performance.
b. where performance has begun with the consumer's express consent before the cooling-off period has expired.
c. concerning gambling and lottery services.
Article 9 – Price
The prices stated in the offer remain valid during the validity period of the offer, except for changes in value-added tax.
Variable prices (e.g., linked to financial markets) must be clearly indicated.
Price increases within 3 months of concluding the agreement are only permitted due to legal changes. After 3 months, increases are permitted if stipulated in the agreement, and the consumer then has the right to terminate the agreement.
Delivery takes place outside the EU; import VAT/customs duties are the customer's responsibility.
Prices may be subject to typographical errors. The trader is not obliged to honor incorrect prices.
All prices are in RMB and will be converted to your local currency based on your location at checkout.
Article 10 – Conformity and Warranty
The trader guarantees that the products/services comply with the agreement, specifications, reliability, and legal requirements.
Manufacturer warranties do not affect the consumer's statutory rights.
Defects or incorrect deliveries must be reported in writing within 14 days of discovery. Products must be returned in original packaging.
The warranty does not cover consumer modifications, improper use, or material changes mandated by authorities.
Article 11 – Delivery and Performance
The trader processes orders with due care.
Delivery is made to the address provided by the consumer.
Orders are fulfilled within 30 days, unless a longer period has been agreed. Delays or partial fulfillment give the consumer the right to cancel the agreement and claim compensation.
If a product is unavailable, a replacement product may be offered. Return costs for replacement products are borne by the trader.
The risk of damage/loss passes to the consumer upon delivery.
Article 12 – Ongoing Agreements: Duration, Termination, and Renewal
Agreements of indefinite duration that involve regular deliveries (e.g., groceries) can be terminated at any time with a notice period of up to one month.
Fixed-term agreements can be terminated at the end of the term with a notice period of up to one month.
Automatic renewal is prohibited, except for daily/weekly newspapers (up to 3 months).
Trial subscriptions end automatically without renewal.
Agreements lasting longer than one year can be terminated after one year with one month's notice, unless reasonableness dictates otherwise.
Article 13 – Payment
Payment is due within 7 working days after the cooling-off period begins (for services, after confirmation).
The consumer must immediately report payment errors.
In case of late payment, the trader is entitled to charge reasonable, pre-notified costs.
Article 14 – Complaints Procedure
Complaints must be submitted in writing within 7 days of discovering the defect.
Complaints are confirmed within 14 days. For complex complaints, a timeline for resolution will be communicated.
Unresolved complaints are referred to a dispute resolution procedure.
Complaints do not suspend the trader's obligations unless otherwise stated.
Justified complaints will result in free repair or replacement.
Article 15 – Disputes
Even if the consumer resides abroad, these agreements are fully governed by Hong Kong law.
Article 16 – CESOP (Central Electronic System of Payment Information)
According to amendments to the EU VAT Directive (2024) and the Central Electronic System of Payment Information (CESOP), payment service providers may record transaction data in CESOP.
Article 17 – Website Purpose and Content
All information and material on the website are provided for informational purposes only regarding our products and services.
This website may contain information about our global products and services, but not all products and services are available in all regions. References to our products or services do not imply that the product or service is or will be available in your region.
Article 18 – Scope of Service
Our products and services are intended for persons 18 years and older. You must be at least 18 years old to use our products and services.
Before accepting these terms, you have made the following representations and warranties: (a) You are at least 18 years old. (b) Your use of our products and services complies with all applicable laws and regulations (including, but not limited to, laws and regulations of the place of purchase and use).
Article 19 – User Content
Please note that when you leave comments on our website, other users may see this information.
Budbot does not claim any ownership rights to text, files, images, or other material you post on the website. When you post user content on our website, you grant us a license to use your content on the website or on third-party platforms, until you remove your user content from the website.
This website allows users to create personal accounts by providing specific information. When you create an account, you must choose an email address and password. You are solely responsible for maintaining the confidentiality of your password and for all use of your account.
You may not post or transmit any illegal, threatening, obscene, scandalous, defamatory material, or any material that could be considered a crime, give rise to civil liability, or otherwise violate any law.
Budbot reserves the right to remove information or material posted or transmitted by anyone who violates these rules.
Article 20 – Intellectual Property Rights
You are granted a limited license to access and use this website and its content, and you may download or print copies of portions of the website content to which you have legally gained access, but only for your personal, non-commercial use.
Article 21 – Privacy
We value your privacy and the protection of personal data. Please read our Privacy Policy.
Article 22 – Access to Service
Budbot strives to ensure the website is generally available 24 hours a day, but Budbot is not liable if the website is unavailable at any time or for any period.
Due to system failures, maintenance or repairs, or reasons beyond our control, access to the website may be temporarily suspended without prior notice.
Article 23 – Currency
"By using our website, you (the visitor) consent to third parties being allowed to process your IP address to determine your location for the purpose of currency conversion. You also consent to this currency being stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We do this to ensure that the selected currency remains consistent as you navigate our website, so that prices can be converted to your (the visitor's) local currency."
Note: Please note that using our application or merely adding the above text to your privacy policy does not automatically make your store GDPR compliant. You must ensure your business complies with the GDPR in all respects. If you need further advice on how to ensure your business also complies with GDPR regulations, Shopify provides some very good guides.
Article 24 – Contact Information
For questions about the terms of use, please email: support@budbotcam.com
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